PRESS RELEASE
FOR IMMEDIATE RELEASE
For more information, please contact:
Julie Hall
Edelman Public Relations Worldwide.
Tel: (312) 297-7525
Email: julie.hall@edelman.com
TekInsight.com Named Best Service Provider at System Builder Summit
BugSolver™ offers System Builders enhanced diagnostic capabilities
designed to reduce IT support time by up to 80%
IRVINE, Calif. - Oct. 13, 2000 - TekInsight.com, Inc. (NASDAQ: TEKS, TEKSW, TEKSP), a leader in developing, implementing and supporting Internet-based technologies, today announced that its product, BugSolver, was awarded a Peak Performer Award at the Fall 2000 System Builder Summit, a Gartner Group Vision Event. TekInsight was named Best Service Provider for its BugSolver application and recognized for its distinctive service that enhances system builders' business offerings.
TekInsight was honored for excellence and outstanding achievement in serving system builders. Award recipients were chosen from among the 220 system builders and 110 computer technology companies from the U.S., Canada and Latin America who attended System Builder Summit.
TekInsight was selected based on confidential surveys completed by system builders during the Summit. The Peak Performer Awards were presented to vendors in six categories including Best System Builder Program or Promotion, Best Overall Presentation, Best International Program or Promotion, Best Hardware Product, Best Software Product and the Best Service Provider Award.
"This is a great honor for TekInsight because the system builders who selected BugSolver over other products clearly recognized its value in providing cost-effective technical support for their systems," said Brett Martin, VP of Product Sales and Marketing.
BugSolver is a customizable problem reporting system designed to aid in the diagnosis and resolution of software or hardware application failures. BugSolver collects over 30,000 analytical data points at the time of a system failure, or on user command, and forwards the information to an Internet-based portal where the data is instantly available for review by a designated IT staff member. This enables instant, accurate resolutions to user or network issues without the need for user intervention. Because of BugSolver's ability to identify and capture complete system information, it can also serve as a dynamic asset management and migration analysis tool.
About System Builder Summit
System Builder Summit is a semi-annual event produced by Vision Events, a Gartner Company based in Nashua, New Hampshire. Vision Events produces business events that bring together the leading computer channel vendors and resellers face-to-face in private boardroom appointments with the focus of increasing sales and building relationships. For information on System Builder Summit, visit www.systembuildersummit.com or call (503) 675-3550.
About TekInsight.com
TekInsight.com is an Internet development company that is building the next generation of real-time Internet customer service applications for commercial and government markets. The company leverages its core technology to allow professionals to better serve their online customers by giving them faster, more convenient access to the information they are seeking. TekInsight e-Government Services, which has an extensive government contract base, offers states, municipalities and government agencies solutions that help them better serve their constituents using the Internet. The company offers full life cycle e-Government solutions, including consulting, infrastructure planning and deployment, application development and deployment and support. TekInsight e-Government Services' suite of custom and modular e-Government applications enables governments to process tax and violation payments, licenses, permits and deeds online in real time. TekInsight.com competes in the e-government space shared with companies such as Govconnect.com (Nasdaq: REGI), NIC Commerce (Nasdaq: EGOV), ezgov.com, govWorks.com and simplegov.com.
TekInsight's BugSolver is a series of Internet-based application failure detection and resolution services that provide IT departments, technology vendors and support organizations with virtually instant, accurate answers and assistance to users when a computer or network failure occurs. TekInsight.com. competes in the e-support space shared with companies such as Previo (Nasdaq:PRVO), AnswerTeam.com (Nasdaq: SYKE) Pcsupport.com (OTC: PCSP), Myhelpdesk.com and Rightanswers.com.
For additional information on TekInsight, please visit www.tekinsight.com and www.bugsolver.com.
Forward Looking Statements
This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which are intended to be covered by the safe harbors created thereby. Investors are cautioned that certain statements in this release are "forward looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and involve known and unknown risks, uncertainties and other factors. Such uncertainties and risks include, among others, certain risks associated with the operation of the company described above, government regulation, and general economic and business conditions. Actual events, circumstances, effects and results may be materially different from the results, performance or achievements expressed or implied by the forward-looking statements. Consequently, the forward-looking statements contained herein should not be regarded as representations by TekInsight.com, or any other person that the projected outcomes can or will be achieved.
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